Frequently Asked Questions-FAQ

Q. Are you charging anything extra for Christmas?

Ans. During the Christmas and New Year holiday season, a small surcharge may apply due to high demand. Any extra charges will be clearly displayed at the time of booking, ensuring no hidden costs.

Q. Are your prices fixed?

Ans. Yes, all our fares are fixed at the time of booking. The price you see is the price you pay, with no hidden fees. Additional charges only apply if you request extra stops or route changes.

Q. Will I incur any extra charges if my plane is delayed or cancelled by the airline?

Ans. No, there are no extra charges for flight delays. We track your flight in real-time, so your driver will be there when you land. For cancellations, please contact us promptly to reschedule your airport transfer.

Q. How do I find my driver at the airport?

Ans. Your driver will meet you in the arrivals hall at the designated meeting point, holding a name board with your booking details. You will also receive the driver’s contact information in advance.

Q. What do I do if I can't locate my driver?

Ans. If you cannot find your driver, please call the contact number provided in your booking confirmation. Our customer support team is also available 24/7 to assist you immediately.

Q. How can I pay for my journey?

Ans. You can pay securely online at the time of booking using debit or credit card. Some drivers may also accept cash or card payments on the day of travel, depending on your chosen service.

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